It is my immense pleasure and privilege to welcome you to the 25th Annual General Meeting of Crystal Insurance PLC. On behalf of the Board of Directors, I am honored to present our Integrated Annual Report and the audited financial statements for the financial year ended 31st December 2024.

This meeting marks a significant milestone as we celebrate 25 years of excellence in providing insurance services. Over the years, Crystal Insurance PLC has continued to grow and evolve, standing resilient in the face of challenges and committed to achieving sustainable growth.

In the year under review, we focused on accelerating revenue growth, enhancing operational efficiency, and prioritizing quality in every aspect of our business. Key achievements include:

• Sustained growth in gross premium income, driven by quality business and strategic partnerships.

• Improved operational efficiency through robust cost management and technology-driven solutions.

• Enhanced customer satisfaction with faster and more efficient claims processing.

• Strengthened our governance framework to ensure compliance with the regulations set by the Insurance Development and Regulatory Authority (IDRA) and other relevant authorities.

Crystal Insurance PLC’s long-term strategy remains focused on sustainability, innovation and excellence. We are committed to:

1. Enhancing client-centric solutions to ensure insurance is viewed as a financial security tool,not a burden.

2. Investing in digital transformation to deliver seamless and efficient services.

3. Upholding ethical business practices by avoiding unhealthy competition and maintaining transparency in all operations.

4. Empowering our workforce to deliver value-driven results through continuous training and development.

We have also made significant progress in strengthening our risk management practices, aligning with international standards to safeguard the interests of our clients and shareholders.

I would like to thank all the regulatory authorities i.e. The Insurance Development Regulatory Authority (IDRA), The Bangladesh Securities and Exchange Commission (BSEC), Dhaka Stock Exchange (DSE), Chittagong Stock Exchange (CSE), Bangladesh Bank (BB), Schedule Bank, Our Valued Clients, Stockholders, Media and well-wisher for their continuous support.

Special thanks to our external auditors for their valuable insights and to the shareholders for their unwavering trust and confidence in our vision. Your support motivates us to strive for excellence and continuous improvement..

My sincere gratitude goes to my colleagues on the Board for their wisdom and counsel. I would like to thank our management team for their resilience and responsibilities in this difficult year. I look forward to seeing you all next year and wish you success in all your endeavors. I also put on record my thanks to the leadership’s different initiatives adopted along with drive provided by the Chief Executive Officer under the difficult circumstances throughout the year.

I would like to express my sincere thanks to our employees for their untiring efforts, dedication to the company and devotion to their duty.

To all our stakeholders; thank you for your unwavering support.

As we embark on the next chapter, our ambition to become Bangladesh’s leading insurance services provider. We are steadfast in our commitment to delivering value to all stakeholders, fostering innovation, and contributing to the nation’s economic growth.

I look forward to seeing you all at our next Annual General Meeting and wish you continued success in all your endeavors. Together, let us propel Crystal Insurance PLC to even greater heights. Thank you for your unwavering support.