It gives me great pleasure and honor to welcome you all to the 26th Annual General Meeting of Crystal Insurance PLC. On behalf of the Board of Directors, I am delighted to present our Integrated Annual Report along with the audited financial statements for the year ended 31st December 2025.

Crystal Insurance has proudly completed 25 years of excellence, marking a significant milestone in delivering trusted insurance services. Over the years, Crystal Insurance PLC has continued to grow and evolve, standing resilient in the face of challenges and committed to achieving sustainable growth.

In the year under review, we focused on accelerating revenue growth, enhancing operational efficiency and prioritizing quality in every aspect of our business. Key achievements include:

* Revenue Growth: • Achieved a significant increase in overall revenue through expansion of our customer base, introduction of new products/services, and stronger market penetration.

• Strengthened partnerships with key stakeholders, resulting in higher recurring income and improved financial sustainability.

* Operational Efficiency: • Implemented process automation, digital transformation initiatives and cost-optimization strategies, which reduced operational overheads and improved productivity.

• Strengthened internal control systems, compliance practices and resource utilization to ensure long-term efficiency.

* Quality and Customer Experience: • Prioritized service excellence by setting higher quality benchmarks across all functions.

• Enhanced customer support, feedback mechanisms, and training programs to improve client satisfaction and loyalty.

• Introduced stricter quality assurance measures in product and service delivery.

* Innovation and Technology:

• Invested in modern technology platforms to streamline workflows and ensure faster, more accurate service delivery.

• Expanded digital channels to enhance accessibility and convenience for customers.

* Human Capital Development:

• Focused on employee training, professional certifications, and performance-driven culture to build a skilled and motivated workforce.

• Introduced leadership development programs and strengthened HR policies for employee engagement and retention.

* Sustainability and Governance:

• Strengthened corporate governance practices in line with regulatory standards.

• Took initiatives in sustainability, compliance and social responsibility to create long-term value for stakeholders.

The global economic outlook, as highlighted in the IMF World Economic Outlook, projects a steady growth in 2025, shaped by ongoing monetary adjustments, geopolitical uncertainties and structural shifts in major economies. Among these global challenges, Bangladesh continues to demonstrate resilient and robust growth, positioning itself as a standout performer in the region. Crystal Insurance PLC has capitalized on this momentum by innovating its services and aligning with the evolving needs of clients and stakeholders, thereby strengthening its market position and long-term sustainability.

Crystal Insurance PLC’s long-term strategy remains focused on sustainability, innovation and excellence. We are committed to:

1. Enhancing client-centric solutions to ensure insurance is viewed as a financial security tool, not a burden.

2. Investing in digital transformation to deliver seamless and efficient services.

3. Upholding ethical business practices by avoiding unhealthy competition and maintaining transparency in all operations.

4. Empowering our workforce to deliver value-driven results through continuous training and development.

We have also made significant progress in strengthening our risk management practices, aligning with international standards to safeguard the interests of our clients and shareholders.

I would like to thank all the regulatory authorities i.e. The Insurance Development Regulatory Authority (IDRA), The Bangladesh Securities and Exchange Commission (BSEC), Dhaka Stock Exchange (DSE), Chittagong Stock Exchange (CSE), Bangladesh Bank (BB), Schedule Bank, Our Valued Clients, Stockholders, Media and well-wisher for their continuous support.

Special thanks to our external auditors for their valuable insights and to the shareholders for their unwavering trust and confidence in our vision. Your support motivates us to strive for excellence and continuous improvement.

My sincere gratitude goes to my colleagues on the Board for their wisdom and counsel. I would like to thank our management team for their resilience and responsibilities in this difficult year. I look forward to seeing you all next year and wish you success in all your endeavors. I also put on record my thanks to the leadership’s different initiatives adopted along with drive provided by the Chief Executive Officer under the difficult circumstances throughout the year.

I would like to express my sincere thanks to our employees for their untiring efforts, dedication to the company and devotion to their duty.

To all our stakeholders; thank you for your unwavering support.

As we embark on the next chapter, our ambition to become Bangladesh’s leading insurance services provider. We are steadfast in our commitment to delivering value to all stakeholders, fostering innovation and contributing to the nation’s economic growth.

I look forward to seeing you all at our next Annual General Meeting and wish you continued success in all your endeavors. Together, let us propel Crystal Insurance PLC to even greater heights.

Thank you for your unwavering support.

Sincerely,

Abdullah Al Mahmud

Chairman